PLEASE READ THIS CAREFULLY BEFORE YOU USE THIS WEBSITE

This website is owned, managed and published by Deaf Financial Services & Firefly Designs. By entering this website you agree to be bound by the following terms and conditions. If you do not agree to these terms and conditions, you should stop using and exit completely from this website.

Privacy Policy

Deaf Financial Services follows the guidelines as specified by the Privacy Amendment (Private Sector) Act 2000. In this policy, we set out how we comply with the ten National Privacy Principles, and how you can contact us if you have any questions regarding these policies, or your private information.

Collection

Deaf Financial Services collects only the data necessary to satisfy the requirements of our panel of lenders. This can include personal information which is necessary for the lenders to be able to process your application. Deaf Financial Services Loans consultants will not ask you for any information which is not necessary for the lenders needs. Your Deaf Financial Services Loans consultant will explain to you exactly why we are collecting the information.

Use and Disclosure

Deaf Financial Services does not use your personal information for any purpose other than to meet the needs of our business. Your personal information is not disclosed to anyone outside the Deaf Financial Services Company, except to our approved panel of lenders for their use in processing your loan application. The lenders are prohibited from using your personal information for any purpose other than for the reason it has been provided. Refund Home Loans may, under some circumstances, be required by law to disclose your personal information, and this is the only circumstance where we would do so.

Data Quality

Deaf Financial Services will always endeavor to keep your information up-to-date and complete. If your details change, or your personal information needs to be updated, please contact your Deaf Financial Services consultant to discuss the matter.

Data Security

Our consultants and staff have been trained with regard to the national privacy principles and understand their obligation to keep your private information private. We take the greatest care to ensure that your information is not available to be misused, modified or disclosed to anyone outside the Deaf Financial Services organization. Only Refund Home Loans personnel are able to access your information, and they are required to maintain the confidentiality of your information. Only Deaf Financial Services  employees have password access to information stored electronically. Only staff who are directly involved with your application have access to your information.
When your personal and private information is no longer needed, it is de-identified and destroyed to ensure your privacy.

Contacting the Deaf Financial Services Privacy Officer

If you wish to find out what private and personal information we are holding about you, you can contact the Deaf Financial Services:
Deaf Financial Services Privacy Officer
Deaf Financial Services
PO Box 5305
GREYSTANES NSW 2145
Tel:  0413 994 147
Fax: (02) 9711 9557
Email: pam@deaffinancialservices.com.au

DEAF FINANCIAL SERVICES - COMPLAINTS RESOLUTION PROCEDURES

If you are, or have been a customer of Deaf Financial Services, and you are concerned at any time about your loan application or the way it is or has been handled by us, we have a complaints resolution procedure in place. You can call your Deaf Financial Services consultant to find out more about our complaints resolution procedures.